Identified - One of our mail servers search index is currently rebuilding.
During this rebuild you will get no search results.

We will post an update when this is completed.
Aug 13, 14:13 BST
Skyline Desktop   Operational
Skyline Mail   Degraded Performance
Skyline Voice   Operational
MX Shield Mail Filtering   Operational
SkyRocket Hosting Platform   Operational
DataGuard Online Backup   Operational
Support Centre   Operational
Internet Services Operational
90 days ago
100.0 % uptime
Today
Liverpool PoP (liv-pop-e)   Operational
90 days ago
100.0 % uptime
Today
Liverpool PoP (liv-pop-h)   Operational
90 days ago
100.0 % uptime
Today
Liverpool PoP (liv-pop-h-b)   Operational
90 days ago
100.0 % uptime
Today
Liverpool PoP (liv-pop-a)   Operational
90 days ago
100.0 % uptime
Today
Liverpool PoP (liv-pop-a-m)   Operational
90 days ago
100.0 % uptime
Today
St Helens PoP (sth-pop-a)   Operational
90 days ago
100.0 % uptime
Today
St Helens PoP (sth-pop-b)   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2018

No incidents reported today.

Aug 14, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018
Resolved - Issue is now resolved for all users.
Please disregard any messages relating to capacity of mailbox’s this can be ignored.
If you have any further issues please let support know via support@itanswers.com or ‭0330 058 6055‬
Aug 11, 21:54 BST
Update - 65% of mailboxes are now working as expected.
The remainder will be completed over the next few hours.
Aug 11, 16:36 BST
Identified - Issue has been identified and restoration of services is in place.
At this point there is no definitive time for service restoration but this is being worked on with the highest priority with the engineering and infrastructure team.

To note, only 1 mail database is affected, ALL other services are functioning normally.
Aug 11, 11:20 BST
Update - Issue is still being investigated at this time.
Aug 11, 08:49 BST
Investigating - We are aware of an issue with a database on one of our mailbox servers and currently investigating.
Aug 11, 07:33 BST
Aug 10, 2018
Completed - All services now back online (as of 08:25)
If you have any issues connecting to the internet, please give our support desk a call.
Aug 10, 08:37 BST
Update - Works are now underway.
Aug 10, 08:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 08:00 BST
Scheduled - We have been advised that emergency power works are required at our Liverpool PoP sites.
This work is schedueled for 8am (10th August) and should last for approx 30mins.
Directly affected customers have been informed.
Aug 9, 16:10 BST
Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.