Identified - We are continuing to work on the affected server(s)
Jun 8, 18:08 BST
Monitoring - This now looks to be running normally but we will be monitoring over the rest of the day, weekend and into next week.
We won't close this issue until we are confident if will not return.
Jun 8, 15:18 BST
Identified - Running test after some configuration changes to the 1912 database and are seeing improvements. Continuing to monitor but during this the mail database(s) may become temporally unavailable. This is normal behaviour but that will be restored.
Jun 8, 14:58 BST
Update - Just to update you, we are diagnosing this issue as a top priority. During our diagnosis, the mail database(s) may become temporally unavailable. This is normal behaviour but that will be restored.
Jun 8, 14:21 BST
Update - Email Services - Ticket Escalated
Currently our 3rd line team are implementing a fix to overcome performance issues noticed in Outlook/Exchange for a small group of users.
Although we appreciate this may not be impacting all staff we understand the urgency so this has been marked as a Priority 1 level ticket and the status page shall be posting updates as we get them.
Any specific updates/requests for information will be relayed via call backs to customers where required.
Jun 8, 12:39 BST
Investigating - We are aware of an issue with a small portion of users who at 5pm experience either slow access to mail or no access to mail lasting from 15 seconds up to 30mins.
Jun 4, 18:00 BST