Identified - We are continuing to work on the affected server(s)
Jun 8, 18:08 BST
Monitoring - This now looks to be running normally but we will be monitoring over the rest of the day, weekend and into next week.
We won't close this issue until we are confident if will not return.
Jun 8, 15:18 BST
Identified - Running test after some configuration changes to the 1912 database and are seeing improvements. Continuing to monitor but during this the mail database(s) may become temporally unavailable. This is normal behaviour but that will be restored.
Jun 8, 14:58 BST
Update - Just to update you, we are diagnosing this issue as a top priority. During our diagnosis, the mail database(s) may become temporally unavailable. This is normal behaviour but that will be restored.
Jun 8, 14:21 BST
Update - Email Services - Ticket Escalated

Currently our 3rd line team are implementing a fix to overcome performance issues noticed in Outlook/Exchange for a small group of users.

Although we appreciate this may not be impacting all staff we understand the urgency so this has been marked as a Priority 1 level ticket and the status page shall be posting updates as we get them.

Any specific updates/requests for information will be relayed via call backs to customers where required.
Jun 8, 12:39 BST
Investigating - We are aware of an issue with a small portion of users who at 5pm experience either slow access to mail or no access to mail lasting from 15 seconds up to 30mins.
Jun 4, 18:00 BST
Skyline Desktop   Operational
Skyline Mail   Operational
Skyline Voice   Operational
MX Shield Mail Filtering   Operational
SkyRocket Hosting Platform   Operational
DataGuard Online Backup   Operational
Support Centre   Operational
Internet Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2018

No incidents reported today.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018
Resolved - VMs back online and all affected services restored.
Jun 16, 03:39 BST
Identified - Issue with a compute node has been identified and being rebooted, some VM's will be temporarily be unavailable.
Jun 15, 21:32 BST
Jun 14, 2018
Resolved - Issue has now been resolved. If any devices still isn't registering correctly, please let us know via support@itanswers.com.
Jun 14, 12:15 BST
Identified - Some handsets are not registering on our VoIP platform, the issue has been identified and fix currently being applied.
Jun 14, 11:29 BST
Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.