All systems are go

Don't agree with this? Please let us know

  • Skyline
  • Voice
  • SlipStream
  • Citadel

    Web Hosting Platform

  • Sentry
  • Support Centre
Previous Incidents

[Resolved] Unable to email resposnes via ticket system

This incident lasted 2 days, 21 hours, and 37 minutes.
  • Support Centre
Fri, 13 Sep 2019
20:22:38 UTC

We have an issue with our ticketing system which means we are unable to respond via email to requests or provide updates to you. The ticket system provider is aware of the issue and working on correcting it so we can update the outstanding tickets and provide updates to you.

Mon, 16 Sep 2019
11:07:19 UTC

We've now resolved the incident. Thanks for your patience.

[Resolved] Intermittent packet loss

This incident lasted 1 month, 3 weeks, 4 days, 10 hours, and 57 minutes.
  • SlipStream
Fri, 19 Jul 2019
09:23:20 UTC

Hello, we are experiencing packet loss outside of our network which is causing intermittent packed loss and a substandard wed browsing experience for customers coming out of our Liv-E PoP site.

We are working with our upstream providers to have this resolved as quickly as possible. As soon as we have further updates we will post them here.

Sorry for the inconvenience.

12:33:55 UTC

Issue has been identified as a faulty SFP module housed in the exchange.
Currently arranging for that equipment to be swapped out at both ends of the link for completeness.

12:34:14 UTC

Issue has been identified as a faulty SFP module housed in the exchange.
Currently arranging for that equipment to be swapped out at both ends of the link for completeness.

13:09:51 UTC

Currently arranging the work for late this afternoon but will advise a time when we know.

15:30:47 UTC

We are currently awaiting engineer arrival to replace the equipment necessary on the Exchange. We will advise when this as occurred.

Sat, 20 Jul 2019
19:34:00 UTC

Hello, we are still awaiting confirmation from our carrier that this has been resolved at the Exchange. Once we have confirmation we will advise however in the mean time, the network and PoP does appear to be stable.

Wed, 24 Jul 2019
10:47:36 UTC

We are expecting the carrier to complete the work after 18:00 this evening (Wednesday 24th July)

Fri, 13 Sep 2019
20:20:24 UTC

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.