Notice #42887
Recovering

Site back online

Good afternoon. All systems now show back online at the PoP in Liverpool and we can see customer connections showing online again.

If you have and issues, please restart your equipment. If you continue to have issues please contact support on 0330 058 6055.

Notice #42861
Identified

Power Outage at PoP

We currently are aware of a power outage at one of our Liverpool PoPs and backup power has been depleted due to the duration. We are in touch with the site and will provide updates when they are available.

  • Skyline
  • Voice
  • SlipStream
  • Citadel

    Web Hosting Platform

  • Sentry
  • Support Centre
Upcoming Maintenance

[Scheduled] Firewall Upgrade

Expected to begin
  • Skyline
  • Citadel
Tue, 12 Nov 2019
14:56:32 UTC
Overview

From 02:30 on Saturday 23rd November, our primary firewall is being reloaded in order to apply firmware upgrades to patch against vulnerabilities identified by the provider. The redundant partner in the firewall pair will be patched prior to this reload.

Before the primary firewall is reloaded, we will fail over to its partner which may cause a minor blip in connectivity. Once the failover has taken place, this firewall will indefinitely take over the active role.

  • Scheduled for Sat, 23 Nov 2019 02:30 UTC
  • Expected to take 15 minutes

Previous Incidents
No further notices from the past 7 days.